Terms of Service

1. Eligibility

You must be 18+, hold a valid Indian driving licence for two-wheelers, and complete KYC. Accounts are for individuals only (no commercial re-rental). You are responsible for activity under your account.

2. The Service

Trap lets you book and rent electric two-wheelers from our Hyderabad hub, with hub pickup or doorstep delivery within our service area. Availability, pricing, deposit, and fees are shown in the app before you pay and may change over time (changes apply to new bookings).

3. Accounts & login

Login is by phone number + OTP or Google sign-in. Keep your phone/number secure; tell us immediately of any unauthorised use.

4. Bookings & payment

• All payments are online only, processed by Razorpay (UPI/cards).
• A booking is confirmed only after a successful, signature-verified payment of the rent plus a refundable security deposit.
• You must complete one-time KYC (driving licence) before your first paid booking.

5. Use of the vehicle

You agree to the separate Rental Agreement, including: hold a valid licence, wear a helmet, obey traffic laws, not ride under the influence, not sub-let or carry illegal loads, and return the vehicle on time and in the same condition.

6. Fees, late return & deposit

• Late returns, traffic fines, and damage may be charged and/or deducted from your deposit as set out in the Refund & Cancellation Policy and Rental Agreement.
• The deposit is refunded after a verified return (OTP + condition check), less any lawful deductions.

7. Acceptable use of the app

No reverse-engineering, scraping, automated abuse, fraud, or interference with the Service. We may suspend or terminate accounts that breach these Terms or the law.

8. Liability

To the extent permitted by law, the Company is not liable for indirect or consequential losses. You are responsible for fines, penalties, and damage arising during your rental period. Nothing limits liability that cannot be limited by law.

9. Suspension & termination

We may suspend or close accounts for breach, fraud, safety, or legal reasons. You may stop using the Service anytime; outstanding dues remain payable.

10. Governing law & disputes

These Terms are governed by the laws of India; courts at Hyderabad, Telangana have jurisdiction, subject to any applicable consumer-protection rights.

11. Contact

systems@novetum.com · +91 9000149014 · 1-90/7/B/121, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081. See the Contact Us page.

12. Changes

We may update these Terms; continued use after the effective date is acceptance.